Return and Refund Policy
SHIPPING AND RETURN POLICY:
SHIPPING
Is shipping free?
Shipping costs are free throughout the peninsula. Consult the rates for shipments to the Balearic Islands and Canary Islands.
How much does shipping cost outside of Spain?
THContainers offers fixed shipping rates to the whole EU starting from €9.99 per box.
For shipments to the Balearic Islands or the Canary Islands, it is recommended to contact
info@thcontainers.es
info@thcontainers.es
to find out the rates, since they are different from those of the Iberian Peninsula.
RETURNS
Is it possible to return an order?
Yes, but only if the product is in perfect condition and keeps the warranty seals and packaging exactly the same as the original shipment. Returns of orders that have been opened or handled by the customer will not be accepted.
What is the return period?
The term for any return will be 15 calendar days from the receipt of the product by the customer.
Once we receive it at our facilities, it will be verified that it meets the requirements to make the refund. Our staff will check that the product is returned in perfect condition and any product that does not comply with the above stated conditions will not be accepted.
Do I have to pay the shipping costs for returns?
Yes, returns are the responsibility of the customer.
How is my return reimbursed?
The amount of the refund will be made with the same method that the payment was made (bank transfer, card or Paypal). Shipping costs (if any) will not be refunded in any case.
How long does it take for an order to arrive?
Domestic orders are delivered within 24-72 hours of invoice payment. Delivery time for international orders varies depending on the country of destination. The estimated average time is 5 working days. Delivery time for international orders varies depending on the country of destination. The estimated average time is 5 working days.